Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
About the role
- Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound-Telefonie und Kundenanfragen über verschiedene Kanäle.
Responsibilities
- Focus on outbound calling
- Handle customer inquiries by phone, e-mail and via digital channels
- Structured and accurate processing of service cases
- Needs identification, cross- & upselling, and active product and service advisory
- Contribute to the optimization of processes and workflows
- Implementation and use of new systems and AI-powered tools in customer service
- Professional objection handling and courteous communication
Requirements
- Experience in customer service, call center or bank sales
- Basic knowledge of banking products (accounts, cards, payments, online banking)
- Confident use of CRM and banking systems
- Digital affinity and enjoyment of customer contact
- Team player with strong communication skills and a service-oriented mindset
Benefits
- Modern workplace in downtown Graz
- Flexible working hours & hybrid/remote work
- Extensive training and development opportunities
- Company mobile phone & laptop, bike leasing (JobRad), meal allowance
- Open, appreciative and informal culture (use of informal address)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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