ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
AB
Hybrid CRM Coordinator – Business Intelligence & Analytics
Posted 4 months ago
About the role
- Lead and develop a multidisciplinary team for data analytics at Azul Airlines. Focus on transforming data into strategic insights to enhance customer experience and performance.
Responsibilities
- Lead and develop a multidisciplinary team in Data, Business Intelligence and Analytics.
- Plan and execute data analysis projects focused on personalization.
- Lead the exploration of new technologies in the context of data analysis.
- Build and maintain data products, ensuring quality and usability.
- Define and implement metrics and key performance indicators (KPIs).
Requirements
- Minimum of 5 years of experience in Analytics, Business Intelligence or Analytical Data Engineering.
- Experience leading teams or data projects.
- Proficiency in languages and tools for data analysis (Python, R, SQL).
- Practical knowledge of Data Modeling and Data Architecture.
- Strong strategic profile with experience defining strategic KPIs/OKRs.
- Excellent communication and influencing skills.
Benefits
- Health & well-being programs and partnerships - "Anjo Azul", "Cegonha Azul", "Gympass and TotalPass", "Smoking Cessation Program", "NutriAzul", "Zenklub", "SEST SENAT".
- Education incentives for undergraduate, postgraduate and language studies through partnerships with various institutions.
- Training through our Corporate University - Uniazul.
- Social development of the country through the Azul Volunteer Program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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