We are the leading global provider of IIoT solutions to remotely manage industrial assets.
We have over 30 years of experience in the design, installation and maintenance of wireless hardware, software technologies and cloud-based analytics.
With hundreds of thousands of devices monitoring cryogenic gases, LPG/propane, LNG, chemicals, oils, lubricants, fuels, and water, Anova is connecting the industrial world, for better.

Anova

customer-success-manager

Anova is the global leader in remote monitoring of industrial assets, providing robust and cost-effective solutions to monitor and manage industrial assets from afar. Their products, like the Anova Universal Tank Monitor, facilitate wireless delivery of critical data—such as inventory level, pressure, and temperature—via connected industrial sensors and a cloud data platform. This allows customers to maintain constant contact with their remote assets, generate forecasts, set alerts, and plan distribution routes online. Anova's Industrial IoT tools are known for improving efficiency, safety, service, and profitability globally. With over 2,000 customers in more than 80 countries, Anova has established itself as a reliable provider of tank monitoring and data solutions for industries ranging from oil and gas to chemicals and beyond. Their solutions help reduce installation costs, prevent stockouts, and enhance customer engagement among other benefits.

We are the leading global provider of IIoT solutions to remotely manage industrial assets. We have over 30 years of experience in the design, installation and maintenance of wireless hardware, software technologies and cloud-based analytics. With hundreds of thousands of devices monitoring cryogenic gases, LPG/propane, LNG, chemicals, oils, lubricants, fuels, and water, Anova is connecting the industrial world, for better.

• Lead, mentor, and motivate a team of customer service representatives
• Monitor and evaluate team performance, providing feedback, coaching, and development opportunities
• Handle escalated customer inquiries and complaints
• Conduct training sessions and workshops to enhance skills of customer service team
• Identify areas for improvement in customer service processes and implement changes
• Prepare and present reports on team performance, SLA metrics, customer feedback, and key metrics
• Work closely with other departments to ensure seamless customer experiences

Customer Success Team Leader

Customer Success Team Leader leading a team at Anova providing industrial IoT solutions. Responsible for mentoring staff and ensuring high standards of customer service in Coimbra

business-development-rep

• Conduct proactive outreach to potential customers through phone, email, and other communication channels
• Research and identify new business opportunities using CRM systems, industry databases, and online resources
• Qualify leads and convert prospects into sales opportunities for our sales team
• Build and maintain strong relationships with potential customers throughout the sales process
• Collaborate with cross-functional teams to ensure seamless lead handoff and customer experience
• Maintain accurate records and track activities in our CRM system
• Provide valuable market feedback and customer insights to our product and marketing teams
• Participate in ongoing training and professional development opportunities

Business Development Representative

Business Development Representative supporting IIoT solutions through customer outreach and relationship building. Collaborating with teams to drive sales opportunities and customer experience.

• Be the customer's main point of contact with the organization
• Identify and respond to customer needs, ensuring successful relationships
• Assist customers with Anova's hardware and software products
• Take ownership of, resolve, and monitor customer incidents within agreed SLAs
• Support customers in integrating our products into their applications
• Build strong customer relationships to promote renewals, upsells, or new projects
• Provide product training and technical guidance to customers
• Ensure customer data is accurate and that services are operational
• Manage installation and maintenance projects; identify bugs or software improvements that benefit customers
• Proactively detect issues and propose innovative solutions to resolve them
• Provide product and service reports for assigned accounts

Customer Success Representative

Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.

people-operations

• Support employees with benefits enrollment, changes, and questions, including assistance during open enrollment periods.
• Assist with recruitment and onboarding activities, including posting open positions, screening and scheduling candidates, processing new hire paperwork, and creating employee records in the HRIS system.
• Maintain accurate and complete employee documentation throughout the employee lifecycle.
• Organize and facilitate training sessions, team-building activities, and culture-focused events.
• Support initiatives that enhance employee engagement and promote a positive organizational culture.

People & Culture Specialist

People & Culture Specialist supporting HR initiatives while enhancing workplace culture in a leading Industrial IoT company. Driving recruitment, onboarding, and employee engagement activities.

hardware-engineer

• Takes ownership for the development and progression of our Industrial IoT product firmware
• Collaborates with peers for common structures, recycles source code and common development standards and peer reviews
• Engages, coordinates, and partners across global, cross-functional teams
• Provides sustaining support for all Anova products by aiding in troubleshooting and addressing bugs
• Maintains detailed version control documentation
• Creates technical documentation
• Creates validation plans and regression test plans
• Develops basic software for Hardware and Firmware Validation, Production Support, and Diagnostics Support
• Creates status reports regularly for project status and risk assessments

Firmware Engineer

Firmware Engineer specializing in embedded systems for Anova's Industrial IoT solutions. Responsible for developing product firmware and collaborating with cross-functional teams in a hybrid work environment.

• Takes ownership for the development and progression of our Industrial IoT product firmware
• Collaborates with peers for common structures, recycles source code and common development standards and peer reviews
• Collaborates with maximum efficiency - engaging, coordinating, and partnering across global, cross-functional teams (e.g. mechanical design, test engineering, QA, IoT, Multi software platform, customer success, production)
• Provides sustaining support for all Anova products by aiding in troubleshooting and addressing bugs
• Maintains detailed version control documentation
• Create technical documentation, including programming manuals, operational manuals, service manuals, flowcharts, diagrams, for efficient communication and decision-making traceability
• Creates validation plans, regression test plans
• Develops basic software to be used internally for the purpose of: Hardware and Firmware Validation, Production Support, Diagnostics Support
• Create status reports regularly for project status and risk assessments

Firmware Engineer focused on developing Industrial IoT product firmware at Anova. Collaborating with cross-functional teams and supporting product troubleshooting and documentation.

Anova

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Customer Success Team Leader

Anova

Business Development Representative

Anova

Customer Success Representative

Anova

People & Culture Specialist

Anova

Firmware Engineer

Anova

Firmware Engineer

Anova