Hybrid Director, Customer Success and Services – Module Frames

at Nextracker Inc.

• Job title: Director, Customer Success and Services – Module Frames
• Job type: Full Time
• Experience level: Lead
• Salary: $185,000 - $210,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Nashville, United States

About the role

• Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.

Responsibilities

• Define and establish foundational and repeatable processes, procedures, documentation and systems to support onboarding and continued management of Nextpower’s module frame customers
• Transition to utilizing these tools to actively manage client accounts and be the primary interface between the customer and Nextpower throughout contract management
• Act as the primary point of contact between Nextpower and customers (existing and new), ensuring world class customer satisfaction and rapid, comprehensive response and resolution of any issues
• Document requested changes or evolving customer requirements and effectively communicate to internal stakeholders
• Ensure legal and financial contractual requirements are well understood by necessary stakeholders, adhered to, and deadline-driven deliverables are proactively managed
• Develop and own Project Dashboards to effectively communicate and align with customers on project status and all open action items

Requirements

• Minimum 7 years of Project/Program Management experience gained in either energy, construction, mining, or oil & gas
• Minimum 5 years of customer account or relationship management
• Strong project management skills and qualifications; PMP preferred
• Excellent customer service skills and talent for dealing with customer support issues
• Ferocious attention to detail, tenacious with follow-ups, and committed to leading by example with personal accountability
• Experience navigating and interfacing with a highly matrixed organization
• Excellent verbal and written communication skills
• Demonstrated leadership capabilities
• Passion for solar or renewable energy
• Knowledge of PV technology and its applications

Benefits

• Health care coverage
• Dental and vision
• 401(K) participation including company matching
• Company paid holidays with unlimited paid time off
• Generous discretionary company bonuses
• Life and disability protection
• Stock compensation for certain positions