Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
About the role
- Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Responsibilities
- Define and establish foundational and repeatable processes, procedures, documentation and systems to support onboarding and continued management of Nextpower’s module frame customers
- Transition to utilizing these tools to actively manage client accounts and be the primary interface between the customer and Nextpower throughout contract management
- Act as the primary point of contact between Nextpower and customers (existing and new), ensuring world class customer satisfaction and rapid, comprehensive response and resolution of any issues
- Document requested changes or evolving customer requirements and effectively communicate to internal stakeholders
- Ensure legal and financial contractual requirements are well understood by necessary stakeholders, adhered to, and deadline-driven deliverables are proactively managed
- Develop and own Project Dashboards to effectively communicate and align with customers on project status and all open action items
Requirements
- Minimum 7 years of Project/Program Management experience gained in either energy, construction, mining, or oil & gas
- Minimum 5 years of customer account or relationship management
- Strong project management skills and qualifications; PMP preferred
- Excellent customer service skills and talent for dealing with customer support issues
- Ferocious attention to detail, tenacious with follow-ups, and committed to leading by example with personal accountability
- Experience navigating and interfacing with a highly matrixed organization
- Excellent verbal and written communication skills
- Demonstrated leadership capabilities
- Passion for solar or renewable energy
- Knowledge of PV technology and its applications
Benefits
- Health care coverage
- Dental and vision
- 401(K) participation including company matching
- Company paid holidays with unlimited paid time off
- Generous discretionary company bonuses
- Life and disability protection
- Stock compensation for certain positions
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