Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Responsibilities
- Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growth.
- Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500K.
- Begin introducing clients to the full range of Behaviorally’s product offerings, including quantitative, qualitative, and AI-enabled solutions.
- Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics.
- Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation.
- Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights.
- Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach.
- Drive progress against Behaviorally’s corporate KPIs and play an active role in key company initiatives.
Requirements
- 5+ years of experience in market research, customer success, or a related client-facing role
- Proven ability to manage complex client relationships with measurable revenue impact
- Solid grasp of research methodologies—quantitative, qualitative, and emerging AI-based approaches
- Team player with experience leading and building collaboration to deliver client projects
- Excellent communication skills—capable of articulating insights clearly and persuasively to both internal teams and clients
- A commercial mindset, strategic thinker, and detail-oriented executor
- Naturally curious, self-motivated, and confident navigating ambiguity in a fast-paced environment
Benefits
- 25 Days Holiday Pay – your time matters
- Hybrid work flexibility – 3 days onsite at our London UK office
- Competitive salary with performance bonus opportunities
- Health and wellness benefits
- Pension Scheme Enrollment
- Ongoing training, mentorship, and development opportunities
- Company-sponsored team events, recognition programs, and celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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