We transport you to the moment of purchase transaction.
We know exactly what your customers will decide.
We guide you with Decision Precision intelligence.

Behaviorally

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customer-success-manager

Behaviorally is a leading provider of data intelligence focused on consumer behavior at the point of purchase. They leverage the world’s largest database of behavioral metrics to guide brands in their packaging design and marketing strategies. With innovative products like the PackPower Score™, Behaviorally helps clients, including global brands, make informed decisions that enhance consumer engagement and drive sales in the Consumer Packaged Goods (CPG) sector. Their expertise extends across Health and Well-Being, Technology, and Retail sectors, prioritizing a partnership approach to deliver actionable insights and quality research outcomes.

We transport you to the moment of purchase transaction. We know exactly what your customers will decide. We guide you with Decision Precision intelligence.

• Build and expand executive-level relationships with senior decision makers at top global brands
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions)
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles
• Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions
• Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction
• Build an industry presence as a recognized voice in shopper and packaging insights

Vice President, Customer Success

Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights
• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery
• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions)
• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact
• Translate findings into compelling narratives that inform high-level business decisions
• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles
• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability
• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation

Director, Customer Success

Director of Customer Success at Behaviorally, guiding senior clients and managing high-value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.

manager

• Oversee end-to-end research execution (Quant, Qual) from kick-off through delivery, ensuring timelines, budgets, and objectives are met.
• Ensure quality across all deliverables by reviewing questionnaires, guides, data outputs, and reports; log and track any errors to drive continuous improvement.
• Translate findings into clear, actionable insights and present them compellingly, demonstrating knowledge of methodologies and linking results to client strategy.
• Balance and prioritize multiple projects, managing progress and meeting overlapping deadlines.
• Mentor and support junior team members, fostering professional development and ensuring the highest quality standards.
• Coordinate with internal teams and external vendors to keep initiatives on track, while setting up projects in internal systems and briefing execution teams.
• Participate in client calls to advise on solutions and ensure projects deliver actionable outcomes.
• Proactively engage client contacts by sharing updates (e.g., industry news, new methodologies) and maintaining strong relationships.

Insights Manager

Insights Manager overseeing research execution (Quant, Qual) for global brands. Collaborating with internal teams and presenting actionable insights while ensuring quality and timely deliverables.

• Build and develop cross regional team (covering work from Behaviorally offices in the US, UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols
• Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement
• Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies
• Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets
• When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership)

Insights Manager at Behaviorally overseeing cross-regional research teams implementing tech-enabled market research projects. Responsible for ensuring quality deliverables and optimal processes in line with corporate standards.

• Oversee end-to-end research execution (Quant, Qual) from kick-off through delivery, ensuring timelines, budgets, and objectives are met.
• Ensure quality across all deliverables by reviewing questionnaires, guides, data outputs, and reports to drive continuous improvement.
• Translate findings into clear, actionable insights and present them compellingly—demonstrating methodological knowledge and linking results directly to client strategy.
• Mentor and support junior team members, fostering professional development and ensuring the highest quality standards.
• Coordinate with internal teams and external vendors to keep initiatives on track, while setting up projects in internal systems and briefing execution teams.
• Participate in client calls to advise on solutions and ensure projects deliver actionable outcomes.
• Proactively engage client contacts by sharing updates (e.g., industry news, new methodologies) and maintaining strong relationships.
• Leverage emerging technologies and AI-enabled tools to enhance research design, data synthesis, and storytelling.
• Champion a commercial mindset—linking insights recommendations to business impact, client growth, and measurable ROI.
• Collaborate cross-functionally to explore new subscription and platform-based insights offerings that scale across clients and categories.

Insights Manager driving end-to-end research execution and actionable insights for major brands. Collaborating with teams and leveraging technology in a hybrid work environment.

• Manage a portfolio of key client accounts generating $1M-$2M annual revenue, ensuring consistent value delivery and long-term growth.
• Develop strategic account plans that unlock new opportunities, drive retention, and maintain a healthy pipeline of proposals exceeding $500K.
• Begin introducing clients to the full range of Behaviorally’s product offerings, including quantitative, qualitative, and AI-enabled solutions.
• Ensure projects are executed efficiently and aligned with revenue targets, budget guidelines, and client success metrics.
• Develop accurate revenue forecasts across weekly, monthly, quarterly, and yearly intervals to support business planning and resource allocation.
• Cultivate and grow trusted relationships with client stakeholders, acting as a key advisor on research solutions and behavioral insights.
• Work collaboratively to deliver high-quality, insight-driven work that aligns with our behavioral framework and productized approach.
• Drive progress against Behaviorally’s corporate KPIs and play an active role in key company initiatives.

Director of Customer Success

Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.

Insights Manager at Behaviorally overseeing research execution and translating findings into actionable insights for global brands. Driving impactful decisions in data-rich environments.

Behaviorally

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Vice President, Customer Success

Behaviorally

Director, Customer Success

Behaviorally

Insights Manager

Behaviorally

Insights Manager

Behaviorally

Insights Manager

Behaviorally

Director of Customer Success

Behaviorally

Insights Manager

Behaviorally