Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
About the role
- Werkstudent:in Customer Success at visioncheckout ensuring effective onboarding and client support across Europe. Engaging in problem solving and workshops within a startup environment.
Responsibilities
- You will be in direct contact with our customers and resolve potential issues either independently or in collaboration with our development team
- You will establish yourself as a trusted advisor and support customers in rolling out additional vision checkouts
- You will propose concrete measures for the successful deployment of the vision checkout and respond to various situations using our software
- You will prepare system performance reports and communicate them to the team
- You will identify root causes of problems and submit feature requests to our development team
- You will prepare and conduct workshops to improve our internal processes and increase customer satisfaction
Requirements
- You are a enrolled student and speak fluent German
- You are willing to occasionally travel within Europe to visit our customers
- You are outgoing and have strong communication skills
- You have a structured and independent working style that helps you handle daily new challenges
- You remain composed and motivated even in stressful situations
- You have a basic interest in learning more about image recognition and machine learning
Benefits
- Casual working atmosphere in a young team
- Flexibility in working hours and location
- Genuine startup culture with flat hierarchies and short decision-making paths
- Responsibility from day one in a fast-growing company
- Work with state-of-the-art technology and research in machine learning and image recognition
- Exposure to renowned clients
- Modern office in a trendy industrial complex
- Free coffee and snacks
- After-work sports (e.g., workouts, spikeball) and team events
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