We create learning experiences and technology to help you embed continuous learning in your workplace.
This fosters Skill Agility® for your employees, allowing learners to nimbly react to business challenges, uncover opportunities, and rise to new heights of success.

Unboxed Training & Technology

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implementation-specialist

We create learning experiences and technology to help you embed continuous learning in your workplace. This fosters Skill Agility® for your employees, allowing learners to nimbly react to business challenges, uncover opportunities, and rise to new heights of success.

**Overview of Role:** The Senior Implementation Specialist serves as a trusted advisor to Unboxed clients in the implementation and use of the company’s SaaS learning platforms. The role is pivotal in guaranteeing successful onboarding and adoption of our products by our clients by engaging in close collaboration our account management team to comprehend our clients' unique requirements and configure our solutions to align with their needs. The role also provides prompt, proactive support to existing Unboxed clients by responding to user requests, troubleshooting technical issues, and completing related project work.

**Specific Responsibilities:**

**Product Implementation Support**:

- Effectively overseeing multiple client implementation projects concurrently, ensuring timely delivery within predefined scope
- Configuring and customizing the SaaS platforms to meet client-specific requirements and solutions designs.
- Defining and executing on implementation plans and post-implementation product-based projects.
- Troubleshooting and resolving issues during implementation, testing, and deployment phases.
- Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
- Providing training and end-user support during and after the implementation process.
- Contributing to internal best practices, process documentation, and implementation methodology improvements.

**Client Support:**

- Acting as a subject matter expert on all Unboxed software products by creating support documentation, responding to user requests for assistance and creating and distributing scheduled and ad hoc reports.
- Providing initial troubleshooting for user identified errors or bugs including recreating issues and testing software on multiple browsers and devices.

**Product Development Support**

- Gathering feedback from clients and collaborating with the product development team to improve the functionality and usability of our solutions.
- Proactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugs.
- Uploading files and basic information into Unboxed software as necessary.


Senior Implementation Specialist, B2B Saas

Senior Implementation Specialist advising clients on SaaS learning platform implementation. Ensuring successful onboarding, adoption and support through direct collaboration with clients and teams.

• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
• Configuring and customizing the SaaS platform to meet client-specific requirements and solutions designs.
• Defining and executing on implementation plans and post-implementation product-based projects.
• Troubleshooting and resolving issues during implementation, testing, and deployment phases.
• Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
• Providing training and end-user support during and after the implementation process.
• Contributing to internal best practices, process documentation, and implementation methodology improvements.
• Acting as a subject matter expert on all Unboxed software products by creating support documentation, responding to user requests for assistance and creating and distributing scheduled and ad hoc reports.
• Providing initial troubleshooting for user identified errors or bugs including recreating issues and testing software on multiple browsers and devices.
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution
• Proactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugs.
• Uploading files and basic information into Unboxed software as necessary.

Senior Implementation Specialist

Senior Implementation Specialist managing client implementations of AI-driven learning products. Overseeing multiple projects and driving client satisfaction through effective onboarding and support.

customer-success-manager

• Serve as the primary post-sale contact for assigned clients, guiding them through onboarding and adoption.
• Represent the client’s voice internally to ensure consistent delivery and experience standards.
• In partnership with Account Managers, proactively manage renewals to maintain and improve customer retention and net revenue retention (NRR).
• Identify and execute upsell and cross-sell opportunities based on client needs and usage patterns.
• Collaborate with Sales and Marketing to develop account expansion strategies aligned with ARR goals.
• Conduct quarterly business reviews (QBRs) to assess progress, communicate ROI, and present opportunities for increased value.
• Assist new clients during onboarding to ensure successful implementation and adoption milestones are achieved.
• Partner with the Product team to relay client feedback and inform roadmap priorities.
• Analyze client health reporting metrics and engagement data to anticipate risks and drive proactive outreach.
• Maintain accurate records in CRM and Customer Success tools to forecast renewals and expansion revenue.

Client Success Manager

Client Success Manager responsible for customer retention and account growth for SaaS offerings. Building relationships, upselling, and ensuring seamless post-sale experience with clients.

product-designer

• Lead, mentor, and develop a multidisciplinary LXD team (instructional designers, developers, animators, graphic designers) at all career stages.
• Cultivate a culture of creativity, excellence, collaboration, and continuous learning within the team.
• Establish performance expectations, career pathways, and professional development frameworks aligned with organizational goals.
• Inspire teams by connecting daily work to client impact and company success.
• Build and monitor delivery processes including learning design quality standards, templates, and review processes that ensure consistency, effectiveness, accessibility, and learner engagement across all deliverables.
• Ensure clear scoping, resource planning, budget management, and on-time delivery of all client projects.
• Monitor team utilization, workflow, and capacity, adjusting staffing plans to meet pipeline demands.
• Oversee the design and quality of blended learning experiences — including eLearning, interactive video, simulations, instructor-led solutions, and mixed-reality immersive experiences.
• Define and champion the future vision for learning experience design, incorporating emerging technologies like AI, microlearning, interactive simulations, and data-driven personalization that advance Skill Agility®.
• Partner with cross-functional leaders (Consulting, Sales, Technology, Operations) to evolve Unboxed training products and custom solutions.
• Drive research into learning science, modern adult learning principles, and instructional trends to ensure Unboxed remains at the forefront of experiential learning.
• Manage delivery budgets, staffing models, and resource forecasts to meet revenue, margin, and utilization goals.
• Identify opportunities to optimize costs, improve delivery efficiency, and enhance profitability.
• Support strategic business planning by providing data, insights, and recommendations related to delivery performance.
• Serve as a thought partner to internal leadership and client partners, translating business objectives into compelling learning experiences.
• Serve as a senior point of escalation for client engagements, ensuring exceptional communication, problem-solving, and relationship management.
• Collaborate with internal and external stakeholders to ensure alignment throughout the project lifecycle.
• Represent Unboxed externally in thought leadership venues (conferences, webinars, industry events) to elevate our design philosophy and brand.


Vice President – Learning Experience Design

Vice President overseeing the Learning Experience Design at Unboxed, driving innovation and team development while delivering impactful learning solutions.

solutions-engineer

• Partner with Business Development as a strategic advisor to current and prospective clients, engaging directly with decision-makers and project stakeholders and contributing expertise in scoping, proposals, and RFP responses.
• Design holistic learning strategies that leverage Unboxed’s suite of life sciences products and services to drive measurable outcomes.
• Facilitate client discovery sessions and analysis to clarify objectives, identify gaps, and align desired outcomes with Unboxed capabilities.
• Provide ongoing strategic support for enterprise clients to drive continuous improvement in learning and coaching culture and adoption.
• Represent Unboxed in the market via conferences, webinars, articles/blogs, and other thought-leadership opportunities.
• Partner with account teams to influence adoption, expansion, and cross-sell opportunities without direct sales ownership.
• Upskill and mentor Unboxed training delivery team members in writing, editing, and adapting complex life sciences product, clinical, and commercial information into clear, compelling skills-based sales training content that aligns with learning objectives and editorial, legal, and regulatory standards.
• In partnership with training delivery team leaders, select and manage external contractors in the creation of life sciences training content.
• When needed, develop or support the development of deliverables such as training modules, eLearning courses, presentations, case studies, job aids, and meeting and workshop content.
• Research and stay current with scientific, clinical, and market developments relevant to therapeutic areas.
• Apply adult learning principles and instructional design best practices to create effective training materials.

Learning Solutions Consultant, Life Sciences

Learning Solutions Consultant empowering life sciences clients with tailored training solutions. Combining client-facing responsibilities with collaborative design and strategic support across internal teams.

project-manager

• Define, build, and continuously evolve the Project Management Office to support Unboxed’s strategic objectives.
• Establish and maintain PMO standards, methodologies, tools, templates, and governance practices.
• Lead portfolio planning and prioritization in partnership with the COO and executive leadership.
• Ensure projects are aligned to business goals, capacity, and client commitments.
• Develop and track portfolio-level KPIs and dashboards to provide transparency into delivery health, risks, and outcomes
• Oversee the end-to-end lifecycle of projects and programs, from intake and planning through execution, delivery, and closure.
• Serve as an escalation point for complex or high-risk projects, proactively resolving issues and removing obstacles.
• Ensure projects are delivered on time, within scope, on budget, and to quality standards.
• Apply and optimize appropriate delivery approaches (Agile, Waterfall, or hybrid) based on project needs.
• Act as a hands-on leader on select strategic or high-impact initiatives as needed.
• Lead, mentor, and develop project managers, fostering a high-performing, accountable PMO team.
• Set clear expectations, performance goals, and career development paths for project management roles.
• Conduct regular coaching, feedback, and performance reviews.
• Support recruiting, onboarding, and training of project managers as the organization grows.
• Build a culture of continuous learning, collaboration, and delivery excellence within the PMO.
• Partner with executive leadership, functional leaders, and client-facing teams to ensure alignment and successful execution.
• Provide clear, concise, and consistent communication on project and portfolio status to the COO and leadership team.
• Establish and maintain effective reporting practices for timelines, risks, dependencies, and outcomes.
• Act as a trusted advisor to leaders on delivery strategy, capacity planning, and execution risk.
• Drive continuous improvement of project management processes, tools, and ways of working.
• Lead post-project reviews and ensure lessons learned are captured and applied.
• Promote disciplined execution while maintaining flexibility and simplicity.
• Champion best practices that improve predictability, efficiency, and client satisfaction.

Vice President, Project Management Office – PMO

Vice President leading the Project Management Office, ensuring high-quality project delivery at Unboxed. Responsible for strategic leadership and project management practices to align with company goals.

Unboxed Training & Technology

About the company

Open jobs

6 jobs found

Senior Implementation Specialist, B2B Saas

Unboxed Training & Technology

Senior Implementation Specialist

Unboxed Training & Technology

Client Success Manager

Unboxed Training & Technology

Vice President – Learning Experience Design

Unboxed Training & Technology

Learning Solutions Consultant, Life Sciences

Unboxed Training & Technology

Vice President, Project Management Office – PMO

Unboxed Training & Technology