Business Operations Lead optimizing performance metrics for a venture - backed startup in education technology. Collaborating with the COO and team for strategic insights and operations management.
About the role
- Business Operations Analyst for early careers talent at Vantage Point Global in Belfast. Role includes client onboarding and operational excellence within a professional services context.
Responsibilities
- Complete onboarding and risk tasks accurately and efficiently, with high attention to detail.
- Follow policies, procedures, and best practices.
- Act as the main point of contact between the Engagement Team and the onboarding team.
- Record progress and completion of tasks in Case Manager.
- Upload risk documents correctly, with strong version control and file discipline.
- Contribute to huddles and ad hoc meetings to review performance and KPIs.
- Share learning and practical tips with colleagues.
Requirements
- Strong attention to detail and a process-led mindset
- Clear written and verbal communication
- Ability to organise, prioritise, and manage your own caseload
- Ability to work independently and collaborate, including active participation in huddles
- Confidence working to KPIs for quality and productivity
- Strong proficiency with Microsoft Office, especially Excel, plus confidence in learning new systems quickly
- Comfort working across multiple systems, including case management and document tools
Benefits
- Ongoing training and development support through one-to-one coaching and access to our award-winning trainers
- Health cash plan and cycle to work scheme
- Opportunity for conversion into a permanent role from 12 months
- Clear progression options into senior operational roles, specialist streams (compliance, risk, transformation)
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