Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
About the role
- Customer Support Representative at fintech startup providing versatile support in customer service and operational tasks across Europe. Collaborating with teams to enhance operational efficiency.
Responsibilities
- Provide versatile support encompassing customer service, KYC, and operational tasks
- Troubleshoot and own issues end-to-end, ensuring customers are supported until full resolution.
- Collaborate cross-functionally to escalate complex cases and ensuring prompt resolution.
- Use internal tools to streamline documentation and reporting processes.
- Offer insights to improve workflows, customer experience, and product development.
- Maintain clear, empathetic, and professional communication across all channels
Requirements
- Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries.
- Experience working with KYC or due diligence processes is a plus.
- Strong problem-solving skills adaptable across various operational areas.
- Familiarity with CRM systems (HubSpot preferred) is advantageous.
- Exceptional organisational skills and attention to detail.
- Comfortable working in dynamic, high-growth environments.
- Able to work US hours (2 PM – 10 PM, Monday to Friday)
- SQL or data-handling skills are a plus
Benefits
- Unlimited holiday: we believe that well-rested and happy people make the best employees
- Competitive compensation plan
- Personal growth fund: Raise your game from great to spectacular
- The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
- Workspaces in Warsaw, London, Atlanta and Toronto
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Professional providing administrative support to sales team, ensuring accurate processing of orders and invoices. Collaborating with various departments to enhance customer service and efficiency.
Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
Support & Distribution Specialist for LANDR helping music creators with distribution queries. Ensuring client satisfaction and addressing technical issues with users.
Support Specialist providing customer support to photographers at Capture One. Troubleshooting technical issues and assisting users with software features.
Customer Service Executive handling Spanish market inquiries in a dynamic company. Providing best in class service via multiple channels while managing B2B partnerships.
Support Specialist assisting customers with ACOM’s IBMi and Windows - based products. Joining a dynamic, growth - oriented organization with a worldwide footprint.
Customer Service Agent interfacing with clients in the German energy market, handling inquiries and managing contracts for business customer service.
Customer Support Representative at The Cigna Group ensuring effective delivery of customer service. Handling escalated customer conflicts and maintaining KPI reports for clients.