Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Service Supervisor leading a high-performing customer service team at McKesson. Developing agents and delivering world-class service in a hybrid environment.
Responsibilities
- Lead, mentor, and develop a team of customer service agents
- Foster a culture of collaboration, empowerment, and excellence
- Deliver world‑class service to both internal and external customers
- Partner closely with crossfunctional teams for escalations and process improvement
- Review team performance data and maintain accurate documentation and reports
- Schedule and conduct monthly team meetings, one‑on‑ones, and corporate communications
Requirements
- 3+ years of subject matter experience including exhibiting leadership capabilities
- 3+ years customer service experience
- 1+ years working in a lead, SME or supervisor capacity within a customer service setting
- Demonstrated team leadership and coaching ability
- Strong client‑facing and communication skills
- Solid understanding of customer service practices, systems, and policies
- Skilled in root‑cause analysis and problem resolution
- Professional written and verbal communication
- High attention to detail; energetic self‑starter
Benefits
- Competitive compensation package
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Job title
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Degree requirement
Location requirements
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