Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
About the role
- Virtual Customer Service Representative providing support for NextGen Real Estate clients via phone, email, and chat. Handling inquiries, complaints, and account management with a focus on customer satisfaction.
Responsibilities
- Respond to customer inquiries and provide accurate and timely information about our products and services
- Handle customer complaints and resolve issues in a professional and efficient manner
- Manage and update customer accounts and records
- Proactively identify and escalate customer issues to the appropriate department for resolution
- Collaborate with other team members to ensure a seamless customer experience
- Meet and exceed customer service goals and metrics
- Continuously improve and enhance customer service processes to increase efficiency and customer satisfaction
Requirements
- High school diploma or equivalent; college degree preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and other basic computer skills
- Experience with customer relationship management (CRM) software is a plus
- Must be able to work independently and in a team environment
- Comfortable working in a fast-paced and constantly changing environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.
Customer Service Supervisor leading a high - performing customer service team at McKesson. Developing agents and delivering world - class service in a hybrid environment.
Customer service operator handling phone support for clients at Supergasbras, a major GLP distributor in Brazil. Focus on care, attention, and service quality in a hybrid work setup.
Customer Service/Retail Associate supporting patients by assisting with medical supplies purchase. Ensuring smooth transactions and providing exceptional service in a friendly environment.
Customer Service Representative fulfilling Administrative duties based in Naucalpan de Juarez, Mexico. This role involves various administrative tasks with a full - time schedule.
Connect small businesses with suitable spaces from our portfolio. Provide customer service through calls and emails, ensuring positive experiences.
IT Support Specialist providing SharePoint help desk support and troubleshooting across various US office locations. Focusing on information architecture and governance, ensuring high - quality user support.
Customer Service Representative ensuring customer issues are resolved effectively and efficiently at TTEC. Providing quality support and service in a hybrid work model from Leeds, UK.
Intake and Support Specialist responsible for HCV intake and PBV admissions in Framingham, MA. Supporting program representatives with case management and compliance.