Credit Portfolio Senior Analyst managing Collections & Recovery reporting for Citi. Responsibility includes data analysis, risk management, and adhering to compliance regulations.
About the role
- Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
Responsibilities
- Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.
- Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.
- Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
- Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
- Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
- Manage client communications and provide accurate account detail and information.
- Document all collection efforts in the system of record for each assigned account.
- Execute on the established call scripts documented in training, policies, procedures, and guidelines.
- Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
- Accurately process payments, transactions, and workflows.
- Complete all required Computer Based Training (CBT) courses accurately and timely.
Requirements
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment
- Ability to work flexible schedule, including overtime as needed.
- Previous Client service, collections, or sales experience (preferred)
- Bilingual (preferred)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k plan
- Vacation days
- Sick days
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Healthcare Collections Associate collecting reprocessed medical equipment in hospitals. Flexible schedule with no evenings or weekends and opportunity to earn supplemental income.
MedTech Healthcare Collection Associate responsible for collecting reprocessed medical equipment in various hospital departments. Offering flexible schedules with no evenings or weekends in South Carolina.
Sr. Analyst in debt collection for Omni's financial operations, focusing on innovation and strong analytical skills. Engaging collaboratively across departments and contributing to revenue improvement.
Dunning/Collections Specialist managing dunning and collections processes for Deutsche Börse Group's Data Services department. Handling client communications and invoicing issues with internal and external stakeholders.
Collections Specialist handling inbound customer calls related to Flexpay installment collections for QVC Group. Assisting with eligibility and resolving issues while working in a remote setting.
Collections Analyst managing outbound communications with customers to resolve balances. Collaborating with internal teams to support timely issue resolution in Vodafone's Credit to Collections team.
Collections Representative resolving overdue loan payments for Enova International. Handling high - volume calls and managing customer interactions with empathy and professionalism.
Loan Counselor II counseling borrowers on loan management and alternatives at Carrington Mortgage Services. Evaluating financial information and contacting borrowers through automated and manual calls.
Manage cash collection processes and collaborate with teams at Kpler. Ensure timely payments and clear cash visibility across global operations.