Collecting delinquent accounts for Truist, a financial services company. Achieving performance expectations and providing exceptional client service.
About the role
- Sr. Analyst in debt collection for Omni's financial operations, focusing on innovation and strong analytical skills. Engaging collaboratively across departments and contributing to revenue improvement.
Responsibilities
- Assist in monitoring the delinquent portfolio, including preparing reports;
- Analyze indicators/KPIs to drive performance improvements;
- Conduct training, provide support, and perform visits to partners;
- Strong interpersonal skills for collaborating with internal teams and partners;
- Experience with operational and legal collections metrics;
- Ability to lead and facilitate committees;
- Availability to travel;
- Proactive in proposing new workflows and innovations;
- Senior-level experience and expertise to analyze settlement agreement proposals.
Requirements
- Bachelor's degree in Business Administration, Law, or related fields (Law is a plus);
- Experience in collections;
- Intermediate Microsoft Office skills;
- Knowledge of SQL;
- Analytical, organized, and determined profile;
- Innovative, detail-oriented, and strategic mindset;
Benefits
- 👶 Childcare assistance for children up to 6 years and 11 months
- 🏋️ TotalPass for physical wellness
- 🏠 Hybrid model 3x2 (remote and on-site)
- 🍴 Flexible meal and food allowance on a card
- 🚌 Transportation allowance
- 🩺 Medical and dental insurance (SulAmérica)
- 🛡️ Life insurance
- 🏃 Wellness program (running and more)
- 🎂 Birthday day off
- 💻 Conexa Saúde – online consultations with no copayment
- 💰 Profit sharing
- 👕 No dress code – be yourself!
- ⏰ Flexible working hours
- 🎓 Corporate University
- ✨ And much more for you!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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