Omni Conectado

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collections

Omni Conectado is a Brazilian financial services company that provides consumer and commercial credit solutions focused on vehicle financing (cars, motorcycles, trucks), payroll and collateralized loans, and point-of-sale installment credit for partner merchants. It operates through an app and a nationwide network of agents and correspondents, offering debt negotiation, boleto validation, and customer service, alongside financial education and social programs (e.g., Programa ELAS) to expand access to credit. The company emphasizes humanized service, digital self-service tools, and community outreach via its Instituto Omni.

• Support monitoring of the Heavy Vehicles collections portfolio
• Update and control operational collections indicators
• Assist in the preparation of reports and controls for the area
• Support monitoring of delinquency buckets (Over, PE, recovery)
• Execute operational routines related to collections
• Support the team in organizing databases, data and information
• Operational interface with internal teams (Operations, Offices, Back Office)
• Support continuous improvement initiatives and process standardization

Junior Collections Analyst – BU Heavy Vehicles

Support collection routines in a collaborative environment with the aim to enhance operational performance. Work within a team to manage performance indicators and reporting.

• Gestão de Carteira de Cobrança: Monitorar e analisar o desempenho da carteira de inadimplentes, identificando tendências e oportunidades de melhoria.
• Desenvolver estratégias de recuperação de crédito para diferentes perfis de clientes.
• Elaboração de Relatórios e Análises: Produzir relatórios gerenciais detalhados com indicadores de recuperação, inadimplência e eficiência operacional.
• Realizar análises preditivas e identificar riscos relacionados à inadimplência.
• Apoio em Projetos de Melhoria: Participar no desenvolvimento e implantação de ferramentas e processos que aumentem a eficiência e eficácia da área de cobrança.
• Propor melhorias com base em benchmarking e melhores práticas de mercado.
• Negociação: Realizar negociações com parceiros, buscando alternativas viáveis para a regularização de débitos.
• Atuar como ponto de escalonamento em casos mais complexos.
• Interação com Equipes e Parceiros Externos: Trabalhar em conjunto com a equipe em ações de cobrança judicial e extrajudicial.
• Interagir com parceiros, garantindo alinhamento estratégico.
• Garantia de Conformidade: Assegurar que as operações de cobrança estejam em conformidade com as regulamentações e políticas internas.

Senior Analyst, Collections – Heavy Goods

Senior Analyst focusing on collections and credit recovery strategies at Omni. Aiming to enhance credit processes through effective analysis and negotiation.

product-designer

• Take ownership of problems end-to-end, from defining the opportunity through delivery and continuous evolution of the solution;
• Plan, conduct and apply qualitative and quantitative research, including in-depth interviews, usability testing and hypothesis validation with real users;
• Create, maintain and evolve journeys, flows, personas and experience maps, ensuring an end-to-end perspective and coherence of the experience;
• Propose and prototype solutions at different levels of fidelity, always connecting user needs to clear business objectives;
• Work closely and collaboratively with Product Managers, Engineering, CX, Data and business areas, influencing decisions, priorities and direction;
• Use behavioral data, product metrics and continuous feedback (e.g., Glassbox, Analytics) to support decisions and evolve solutions;
• Act as a technical and experience reference for the verticals under your responsibility, supporting decision-making and the quality of deliveries;
• Actively contribute to strengthening Omni's Design culture, participating in the evolution of processes, best practices, rituals and mentorships;
• Use modern tools, including AI, to increase efficiency in discovery, synthesis, prototyping and validation, without compromising quality.

Senior Product Designer

Product Designer Senior role at Omni focusing on strategic design for accessible financing solutions in Brazil. Involves user research, prototyping, and collaboration across multidisciplinary teams.

attorney

• Lead a multidisciplinary team, fostering technical development, engagement, and delivery of results with quality, efficiency, and strategic vision;
• Coordinate major projects focused on process automation and the use of artificial intelligence, ensuring compliance with applicable laws and regulations (LGPD, Marco Civil da Internet) and AI governance policies;
• Monitor, oversee, and validate the performance of intelligent systems (AI/ML), proposing continuous improvements, mitigating risks, and ensuring the integrity and security of information;
• Define and track area performance indicators (KPIs), consolidating data into executive reports and strategic presentations for the board and other stakeholders;
• Participate in executive committees and meetings with the board, providing technical analyses, strategic recommendations, and legal insight for decision-making on matters related to credit recovery and digital transformation.

Legal Coordinator – Mass Litigation

Legal Coordinator leading credit recovery processes at Omni. Focusing on operational efficiency, strategy, and innovation within the legal business perspective.

software-engineer

• Develop and maintain applications using Oracle PL/SQL, Oracle Web Toolkit and Oracle Forms.
• Create and optimize PL/SQL procedures, functions and packages.
• Analyze and resolve issues in existing systems.
• Ensure development best practices and maintain technical documentation.
• Collaborate with cross-functional teams for system integration.

Senior Oracle Developer

Desenvolvedor Oracle Sr responsible for developing and maintaining robust applications using Oracle technologies for a reputable financial institution in Brazil.

• Support the creation and implementation of modern, efficient collections policies and strategies.
• Contribute analyses and studies to continuously improve processes.
• Collaborate with different areas, learning from experienced professionals and participating in projects that directly impact customer experience and company results.
• Analyze and evolve collections policies: propose solutions aligned with legislation, market best practices, and company objectives.
• Develop intelligent debt recovery strategies that balance recovery efficiency with preserving customer relationships.
• Turn data into decisions: interpret collections indicators and KPIs, prepare reports, forecast delinquency patterns, and recommend improvements to strategies.
• Work cross-functionally with various teams (Finance, Legal, Operations, Technology, and Customer Service) to ensure consistency in policies and effectiveness of solutions.
• Support the evaluation and implementation of new technologies that optimize processes, introduce innovation, and increase collections operation efficiency.

Junior Collections Policy Analyst

Analista Júnior de Política e Estratégia de Cobrança at Omni, focused on fair and innovative collection policies. Join a humanized company prioritizing diversity and continuous development.

Omni Conectado

About the company

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6 jobs found

Junior Collections Analyst – BU Heavy Vehicles

Omni Conectado

Senior Analyst, Collections – Heavy Goods

Omni Conectado

Senior Product Designer

Omni Conectado

Legal Coordinator – Mass Litigation

Omni Conectado

Senior Oracle Developer

Omni Conectado

Junior Collections Policy Analyst

Omni Conectado