Healthcare Collections Associate collecting reprocessed medical equipment in hospitals. Flexible schedule with no evenings or weekends and opportunity to earn supplemental income.
About the role
- Collections Representative resolving overdue loan payments for Enova International. Handling high-volume calls and managing customer interactions with empathy and professionalism.
Responsibilities
- Communicate with customers regarding severely overdue loan payments, explaining the impact of delinquency while working to resolve balances through full payment or structured payment plans.
- Manage high-volume inbound and outbound calls using manual and automated dialing systems to contact delinquent account holders nationwide.
- Process payments via check-by-phone, debit card, or provide instructions for mailed payments.
- Maintain accurate records of customer interactions, payment arrangements, and account updates in the customer database.
- Follow up on payment plans, addressing missed commitments and recommending next steps when accounts default.
- Handle customer concerns with empathy and professionalism, using negotiation and problem-solving skills to de-escalate situations while adhering to company policies and regulatory requirements.
- Meet or exceed monthly collection and recovery goals while maintaining quality assurance standards and call handling metrics.
Requirements
- 2 or more years of third-party or late-stage first-party collections experience, preferably in a call center environment.
- Strong phone communication and active listening skills, with the ability to provide clear, assertive solutions to customers.
- Experience using collection systems and automated dialers while navigating multiple computer systems and talking/typing simultaneously.
- Basic knowledge of FDCPA, TCPA, and applicable state and federal collection laws preferred.
- Bilingual in Spanish is a plus.
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
MedTech Healthcare Collection Associate responsible for collecting reprocessed medical equipment in various hospital departments. Offering flexible schedules with no evenings or weekends in South Carolina.
Sr. Analyst in debt collection for Omni's financial operations, focusing on innovation and strong analytical skills. Engaging collaboratively across departments and contributing to revenue improvement.
Dunning/Collections Specialist managing dunning and collections processes for Deutsche Börse Group's Data Services department. Handling client communications and invoicing issues with internal and external stakeholders.
Collections Specialist handling inbound customer calls related to Flexpay installment collections for QVC Group. Assisting with eligibility and resolving issues while working in a remote setting.
Collections Analyst managing outbound communications with customers to resolve balances. Collaborating with internal teams to support timely issue resolution in Vodafone's Credit to Collections team.
Loan Counselor II counseling borrowers on loan management and alternatives at Carrington Mortgage Services. Evaluating financial information and contacting borrowers through automated and manual calls.
Manage cash collection processes and collaborate with teams at Kpler. Ensure timely payments and clear cash visibility across global operations.
Collections Process Expert responsible for leading service levels and delivering high - quality finance services. Chasing outstanding invoices and enhancing process improvements for clients.
Claims Adjuster investigating incidents and managing collections for Puget Sound Energy. Conducting thorough investigations and providing litigation support while maintaining a customer - focused approach.