Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
CI
Hybrid Assistant Vice President – Collections and Recovery, Analytics and Reporting
Posted last month
About the role
- Credit Portfolio Senior Analyst managing Collections & Recovery reporting for Citi. Responsibility includes data analysis, risk management, and adhering to compliance regulations.
Responsibilities
- Main function of role will be ownership of Collections & Recovery reporting management, driving in-sights from the reports and enhancement of reporting infra-structure
- Responding to Analytic Requests & Surveys for portfolio and program performance
- The role requires the candidate to be aware of different analytical infra-structure that are currently there in industry and should display eagerness to learn any new development/changes and adopt
- Preparing transaction testing data for Audits (IA/PBCR/OCC/CFPB) & Preparing responses to inquiries
- Controls Projects – Identifying Sizing Impacts for Issues/CAPS and implementing corrective action plans.
- Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, reconciliation, and quality testing
- Research customer and/or management queries using risk systems and data and support ad-hoc risk policy analyses and projects as required
- Manage risk levels for the entire credit spectrum across multiple products and retail formats and prepare risk management presentations for senior management
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 8+ years of relevant experience in Statistics/Analytics/Decision Management will be desirable
- Should have experience in end to end automation of reporting process leveraging scheduler / batch Tableau / Power BI or similar visualization application exp is preferred
- Ability to apply credit and risk principles toward business goals
- Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency
- Proven ability to remain organized in a fast-paced environment, managing multiple projects
- Able to work across levels in risk management and also with other operations and business teams
- Excellent Presentation skills – adept at presenting effectively to audiences of various sizes and adapting style as necessary
- Proven interpersonal, organizational and analytic skills
- Technical expertise (e.g. SAS/SQL/Excel/Database/Tableau/Python) , analytical skills, and business domain knowledge
Benefits
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
- If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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