Manage cash collection processes and collaborate with teams at Kpler. Ensure timely payments and clear cash visibility across global operations.
About the role
- Loan Counselor II counseling borrowers on loan management and alternatives at Carrington Mortgage Services. Evaluating financial information and contacting borrowers through automated and manual calls.
Responsibilities
- Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
- Counsels' borrowers on their options through education of alternative solutions.
- Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
- May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details.
- Assist with loan servicing website payments, denied access, password resets.
Requirements
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Collections Process Expert responsible for leading service levels and delivering high - quality finance services. Chasing outstanding invoices and enhancing process improvements for clients.
Claims Adjuster investigating incidents and managing collections for Puget Sound Energy. Conducting thorough investigations and providing litigation support while maintaining a customer - focused approach.
Collections Executive promoting and sustaining constructive relationships in YouLend's Credit Operations department. Responsible for handling customer accounts and improving service quality.
Credit & Collections Analyst responsible for evaluating customer finances and managing accounts receivable. Analyzing credit risks, coordinating with internal teams, and ensuring compliance with financial policies.
Project Analyst for Grupo Boticário focusing on critical analysis, project planning, and stakeholder engagement for collection processes. Overseeing project activities and ensuring quality standards are met.
Manager of Credit Risk and Collections at Toll Group overseeing credit assessments and debt management. Ensuring adherence to credit policy and optimizing risk management in a logistics environment.
Collections Associate enhancing cash flow at UPS through effective collections and customer interactions. Managing billing inquiries and analyzing collection reports with strong organizational skills.
Manager overseeing reimbursement strategies and operations for Specialty Pharmacy. Leading a team in Indiana with strategic direction, compliance, and collaboration in healthcare.
Collections Analyst managing receivables and collections strategies at Honeywell. Reporting to Sr. Collections Supervisor and working in a hybrid schedule.