Onsite Credit to Collections – OTC – VOIS

Posted 2 days ago

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About the role

  • Collections Analyst managing outbound communications with customers to resolve balances. Collaborating with internal teams to support timely issue resolution in Vodafone's Credit to Collections team.

Responsibilities

  • Conduct outbound calls to customers regarding outstanding balances and provide account-related information.
  • Document all customer interactions and update account records accurately.
  • Follow up on customer commitments and ensure timely resolution of queries.
  • Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders.
  • Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR reports.
  • Support audit requirements and ensure compliance with internal controls.
  • Analyse reports and propose corrective actions to improve cash flow and reduce bad debt.
  • Adhere to organisational objectives and contribute to cost reduction initiatives through automation and process optimisation.

Requirements

  • Holds a B.Com, Master’s in Finance, or Diploma in Finance.
  • Possesses solid understanding of the Order to Cash process and basic accounting principles.
  • Experienced in outbound collections and reconciliation activities.
  • Proficient in Microsoft Excel and ERP systems such as Oracle or SAP.
  • Demonstrates strong analytical and problem-solving capabilities.
  • Communicates effectively, both verbally and in writing, with internal and external stakeholders.
  • Understands B2B customer dynamics and debt collection processes.
  • Familiar with forecasting tools for cash flow prediction and AR reporting.

Benefits

  • Opportunity to work in a global shared services environment with exposure to cross-functional teams.
  • Be part of a team that drives financial efficiency and customer satisfaction.
  • Gain experience in telecom industry operations and financial reporting.
  • Contribute to impactful initiatives that improve cash flow and reduce revenue leakage.

Job title

Credit to Collections – OTC – VOIS

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

OnsitePuneIndia

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