Analista de Planejamento de Cobrança focado em recuperação de crédito e melhoria contínua em operações. Colaborando com canais de cobrança e projetos analíticos.
About the role
- Collections Specialist handling inbound customer calls related to Flexpay installment collections for QVC Group. Assisting with eligibility and resolving issues while working in a remote setting.
Responsibilities
- Answer inbound customer calls for Flexpay installment collections and eligibility.
- Handle all call types related to Flexpay installment plans and eligibility.
- Review Flexpay credit card decline and eligibility reports; act as liaison with collection agencies and Finance to resolve issues.
- Process payments manually, scan checks, balance and prepare checks for deposit.
- Support special projects and perform other duties as assigned by management.
Requirements
- 2+ years experience in a Call Center/Customer service environment
- Utilize advanced Microsoft Excel, Word, and 10-key skills for data entry and reporting.
- Exhibit strong written, verbal, interpersonal, and negotiation skills for effective communication and collaboration.
- Apply excellent time management, attention to detail, and problem-solving abilities to optimize workflow and resolve issues.
- Adapt to change, remain flexible, and perform efficiently under pressure in a fast-paced, dynamic environment.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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