AVP; Relationship Manager responsible for attracting new clients and servicing accounts in the International Banking Center. Manage customer relations and ensure compliance with banking regulations while developing business opportunities.
About the role
- Strategic Account Manager fostering enterprise client relationships and driving growth at TreviPay. Partnering with C-suite stakeholders for innovative solutions and measurable business outcomes.
Responsibilities
- Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
- Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
- Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
- Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
- Actively listen (internally and externally) beyond solution needs and openly address conflict
- Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
- Maintain a cadence of business reviews (virtual or in person)
- Achieve or exceed revenue and profitability goals each fiscal year
- Derive Strategic Account Plans from client’s Go to Market / commercial strategies
- Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities
- Act as keeper of program contract(s)
- Understand and accurately communicate TreviPay solutions and processes
- Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training
Requirements
- Previous experience (3+ years) managing strategic accounts
- Experience developing and implementing commercial/sales strategy
- Excellent relationship builder
- Proactive, strategic thinker with a commercial mindset
- Excellent written and oral communication skills
- Highly organized and responsive
- Ability to prioritize tasks and problem-solve on the fly
- Self-motivated AND able to motivate others
- Competitive spirit
- Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client
- At ease managing and negotiating contracts
- Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
- Ability to operate and thrive under pressure
- University degree required, master’s degree is a plus
- Mastery level knowledge of Microsoft Office
Benefits
- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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