NFI Parts Inc is a company based out of 7001 Bus Universal Coach Dr, Louisville, Kentucky, United States.

NFI Parts Inc

Browse and apply for open jobs at NFI Parts Inc.

account-manager

**WHAT YOU WILL DO:**

- Communicate with customers on all required correspondence on quotes, purchase orders, contracts, Return Material Authorization (RMA), and technical requests.
- Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
- Provide pricing and availability on all daily quotes. Metro CSR's will execute contracts received from customers. All other CSRs will collaborate with Contracts Specialist who will execute customer contracts.
- Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
- Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
- Obtain daily quote and contract approvals and award information from customers.
- Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
- Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
- Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due.
- Work with Traffic department on delivery issues with customers. If proof-of-delivery required use online tracking or carrier tracking system.
- Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
- Metro CSR to review contract language and requirements in collaboration with the Metro Specialist/CSM, create bid worksheet, outlining all bid requirements including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.). All other CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
- Metro CSRs to coordinate insurance and bid bonds for customer RFP’s when required. All other CSRs will execute in collaboration with the Contracts Specialist.
- Metro CSRs to monitor and manage customer contract items and escalations in conjunction with Metro Specialist/CSMs.
- Metro CSRs to collaborate with Business Development on complex bids.
- Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
- Proactive selling of all products, from knowledge obtained from customers and the transit industry.
- Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
- Assist Accounts Receivable with collections when required.
- Request additional reports from Analyst as required.
- Review/create Contact Reports identify action items and coordinate any tactical responses required.
- Attend tradeshows as required.

Customer Account Representative

Customer Account Representative at NFI Parts managing transactions and customer support. Engaging with clients and providing solutions in a hybrid work environment.

• Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
• Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information.
• Provide pricing and availability on all daily quotes.
• Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
• Obtain daily quote and contract approvals and award information from customers.
• Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.

Account Manager

Customer Service Representative handling customer inquiries and managing contracts and quotes in a growing transportation solutions company.

outside-sales

• Collaborate with CS Directors and CS Managers to develop and implement tailored customer strategies that support business growth.
• Review and interpret analytical reports provided by Analysts (Kinetik, Alternate, SVP) to identify opportunities and guide team strategy.
• Collaborate with CS Director, CS Manager to determine team strategy meetings to plan customer visit agendas.
• Oversee and participate in customer visits, meetings, and calls to assess performance, gather intelligence, and promote products.
• Participate pre-visit planning assigned CS Team to align on expectations, deliverables, and strategy.
• Participate in post- visit meetings with the CS Team.
• Ensure effective communication of customer insights and outcomes are shared with relevant internal teams.
• Ensure TSR’s are gathering competitor cross-reference data and maintain tracking sheets.
• Provide market intelligence to CS Directors and Business Development team to inform strategy and product positioning.
• Collaborate with Business Development to ensure market intel and targeted products are aligned with customer feedback and needs of the business.
• Promote proactive selling based on customer insights and industry trends.
• Support remote TSRs with office visits to foster team development and strategy alignment.
• Coordinate with CS Directors to ensure consistent execution of customer strategies and deliverables.
• Maintain updated travel logs, calendars, and program tracking tools.
• Hiring and training TSR’s
• Develop and deliver annual Employee Performance Reviews to TSRs
• Monitor and support timely delivery of presentations and training on parts manuals, Recommended Stock Lists (RSLs), and other corporate materials TSR are responsible for.
• Collaborate on RSL/P3 development and execution with CS Directors and Managers.
• Attend trade shows, bid openings, product installations, and testing events as required.
• Manage annual list of trade shows and monitor for viable shows to attend as well as coordination of attendees and collaboration with Marketing team for booth marketing materials and giveaways.
• Develop financial budgets for TSR travel expenses, including trade shows and marketing materials, and promotional products to provide recommendations to Customer Service Directors.
• Support TSR’s on submitting detailed contact call reports, outlining visit outcomes, follow-ups. And strategic actions.
• Support in tracking and update profitability logs, customer profiles, and program performance metrics.

Territory Sales Manager

Territory Sales Manager at NFI Parts, driving customer engagement and business development strategies in the transit and automotive industry.

Territory Sales Manager for NFI Parts, leading and supporting the sales team and customer engagement initiatives. Collaborate with various teams to drive business development in the transit industry.

customer-support

• Provide customer analytics on revenue performance to budget/forecasts and program revenue to CSM to assist in adjusting revenue strategies for team sales growth.
• Report and recommend strategies on Profitability files and ensure details are provided to CSM and Metro - Urban Specialist (as applicable) for review. IE: Kinetik/alternate opportunities by customer.
• Provide reports to identify cross reference opportunities for execution with CS team based on customer strategy.
• Provide reports to identify Kinetik, Alternate and SVP opportunities and share with team to execute on customer strategy.
• Provide analytics to CSD for regular meetings with the team TSR to establish and maintain an effective customer strategy and visiting schedules.
• Create and update customer scorecard data templates along with the creation of additional KPI’s beneficial to the team to better understand customer behaviors and philosophies also in preparation for customer visits.
• Update all data on weekly revenue information and quarterly reporting requirements for presentation.
• Provide weekly/monthly reports for teams to review and evaluate contract/quote awards and losses to CSM and Metro/ Urban Specialist.
• Provide analytics with recommendations to CS team (Manager/CSR & Contract/Metro/Urban Specialists) in determining contract performance for sell through, margins and supersessions.
• Develop requested KPI data and reports for the customer teams.
• Develop and create Customer Presentations as required for customer meetings and customer visits, including New Customer Presentations, Parts Provisioning, Scorecards.
• Provide CSM and Metro/Urban specialists with monthly high-level RMA report with summary on RMA’s under $500 (e.g. order being split, courtesy return with no restocking fees).
• Participate in rotation of various reporting duties within Analyst group.
• Meet with Analyst group on Monthly basis to ensure common activities are monitored and maintained as well as sharing of information for unique reporting/tasks by team segment for awareness.
• Support teams in major projects or programs as needed.

Customer Service Analyst

Customer Service Analyst managing customer analytics to drive sales growth for NFI Parts™ division. Reporting on profitability strategies and collaborating with the CS team on data analysis.

NFI Parts Inc

About the company

Open jobs

5 jobs found

Customer Account Representative

NFI Parts Inc

Account Manager

NFI Parts Inc

Territory Sales Manager

NFI Parts Inc

Territory Sales Manager

NFI Parts Inc

Customer Service Analyst

NFI Parts Inc