Key Account Manager facilitating client relations in ticketing services for cultural events. Ensuring satisfaction and effective use of the ticket sales system with high service quality.
About the role
- Customer Service Representative handling customer inquiries and managing contracts and quotes in a growing transportation solutions company.
Responsibilities
- Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
- Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information.
- Provide pricing and availability on all daily quotes.
- Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
- Obtain daily quote and contract approvals and award information from customers.
- Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
Requirements
- High School Diploma/GED.
- Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems.
- Proficient in Microsoft Office, Excel.
- Analytical skills.
- Strong communication and organizational skills.
Benefits
- **WHY JOIN OUR TEAM: **
- Competitive Wages.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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