Business Systems Coordinator at Delta Dental of Massachusetts managing business systems and applications operations. Collaborating with internal teams and external partners to optimize system functionalities.
About the role
- Business Process & Operational Excellence Manager enhancing operational efficiency in E&IS Operations. Leading process improvements and automation initiatives in a hybrid work environment.
Responsibilities
- ***General Role Description***
- Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.
- ***Role Accountabilities***
- Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
- Lead automation initiatives to streamline workflows and reduce manual effort
- Align AI solutions with business and technical needs in collaboration with the Information Technology team
- Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
- Establish and monitor KPIs to evaluate process performance and support continuous improvement
- Design and implement training programs that support the adoption of new tools, systems, and processes
- Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
- Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
Requirements
- ***Minimum Qualifications***
- Bachelor’s degree in business, operations, engineering, or related field
- 5 years of experience in business process improvement, operational excellence, or related roles
- 2 years of experience leading teams or managing cross-functional initiatives
- 2 years of experience implementing process automation, productivity tools, or digital solutions
- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Availability to travel domestically up to 10%, sometimes with limited notice
- ***Preferred Qualifications***
- Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies
- Demonstrated success implementing automation or AI tools to increase operational efficiency
- Proficiency in resource planning, forecasting, or performance tracking tools
- Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Postgraduate role assisting with NCAA Digital business operations and performance analysis. Providing insights and creating presentations for senior leadership.
Division Manager handling execution of ET - sponsored initiatives in business processes at Garney Construction. Collaborating across departments to establish effective project completion and operational efficiency.
Business Operations Intern managing procurement and hiring processes at a deep - tech startup. Supporting critical hardware acquisition and optimizing operations as part of a fast - paced team.
Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
Senior Manager driving strategic initiatives at Jiko, which offers innovative financial solutions. Collaborating with executive leadership to foster growth and operational efficiency in a fintech environment.
Business Systems Support & Implementation Analyst supporting SAP Business One and other business systems. Managing system improvements and providing first - line support for users primarily in a macOS environment.
Sr. Analyst managing quality, service, and robotics operations for account maintenance at LPL Financial. Ensuring compliance, driving process improvements, and collaborating across departments.
Business Operations Associate coordinating procurement activities for a biologics development organization. Supporting capital equipment purchases and vendor management within a hybrid work environment.
Business Operations Associate supporting biologics development operations in a GMP - regulated environment. Focused on procurement coordination, purchase order management, and cross - functional collaboration.