Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
About the role
- Business Process & Operational Excellence Manager enhancing operational efficiency in E&IS Operations. Leading process improvements and automation initiatives in a hybrid work environment.
Responsibilities
- ***General Role Description***
- Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.
- ***Role Accountabilities***
- Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
- Lead automation initiatives to streamline workflows and reduce manual effort
- Align AI solutions with business and technical needs in collaboration with the Information Technology team
- Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
- Establish and monitor KPIs to evaluate process performance and support continuous improvement
- Design and implement training programs that support the adoption of new tools, systems, and processes
- Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
- Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
Requirements
- ***Minimum Qualifications***
- Bachelor’s degree in business, operations, engineering, or related field
- 5 years of experience in business process improvement, operational excellence, or related roles
- 2 years of experience leading teams or managing cross-functional initiatives
- 2 years of experience implementing process automation, productivity tools, or digital solutions
- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Availability to travel domestically up to 10%, sometimes with limited notice
- ***Preferred Qualifications***
- Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies
- Demonstrated success implementing automation or AI tools to increase operational efficiency
- Proficiency in resource planning, forecasting, or performance tracking tools
- Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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