Business Process & Operational Excellence Manager enhancing operational efficiency in E&IS Operations. Leading process improvements and automation initiatives in a hybrid work environment.
Responsibilities
***General Role Description***
Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization.
***Role Accountabilities***
Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
Lead automation initiatives to streamline workflows and reduce manual effort
Align AI solutions with business and technical needs in collaboration with the Information Technology team
Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
Establish and monitor KPIs to evaluate process performance and support continuous improvement
Design and implement training programs that support the adoption of new tools, systems, and processes
Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
Requirements
***Minimum Qualifications***
Bachelor’s degree in business, operations, engineering, or related field
5 years of experience in business process improvement, operational excellence, or related roles
2 years of experience leading teams or managing cross-functional initiatives
2 years of experience implementing process automation, productivity tools, or digital solutions
Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Availability to travel domestically up to 10%, sometimes with limited notice
***Preferred Qualifications***
Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies
Demonstrated success implementing automation or AI tools to increase operational efficiency
Proficiency in resource planning, forecasting, or performance tracking tools
Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems
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