Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Representative specializing in support for agents requesting policy changes. Handling calls and processing tasks to meet service goals in a hybrid environment.
Responsibilities
- Handling calls from agents requesting policy changes
- Routing calls throughout the organization
- Entering new first report of claims
- Providing clear, friendly, and jargon-free support
- Processing tasks in work queue to meet service level goals
- Assisting with other projects as needed
Requirements
- High school diploma or equivalent
- Some college preferred
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Standard first year PTO is 17 days, pro-rated based on month of hire.
- Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Leads a team of dynamic customer service specialists at Purple to provide world - class service. Requires leadership experience and a passion for mentoring in the comfort product industry.
TH
Supervisor managing HR Shared Services Tier 1 operations and case management at Trinity Health. Leading daily functions and collaborating with department managers to achieve targets.
Call Center Agent providing empathetic support to clients and facilitating repayment agreements. Working in a hybrid environment with structured training and shift scheduling.
Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
HRA Call Center Agent conducting health risk assessments over the phone for Independent Living Systems. Collecting medical history and providing guidance on preventative care measures.
Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.