Senior Manager driving People Operations and full cycle recruiting at WeaveGrid, ensuring impactful retention strategies and guiding hiring processes across various roles.
About the role
- People Operations Consultant in Phoenix Group handling HR processes, compliance, and colleague experience. Joining a team ensuring operational efficiency and regulatory adherence across the organization.
Responsibilities
- Someone to lead the end to end management of DSARS, including data collection, redaction and deliver ensuring full compliance with GDPR and internal data governance policies, ensuring effective methodical processing of DSAR to maximise technology and tolls available to meet timescales outlines by the ICO. Maintain comprehensive records and documentation for each request to support transparency and accountability with the ability to provide data and reporting information as required.
- Serve as the primary point of contact for audit related activities, including the preparation of documentation and responses to audit enquiries.
- Proactively identify operational risks and collaborate with relevant stakeholders to implement effective mitigation strategies
- Complete complex non standard HR transactions that fall outside automated workflows, ensuring precision, consistency, and regulatory compliance including computer share ad visa related activity to support the function
- To manage data reporting as required to support journey SME and other key activities through the cyclical HR Calendar
- To pick up at an operational level anything outside of a journey that requires processing in a calm and curious manner with a view to enhancing future activity of the same or similar nature and to provide expert support to people Business partners and cross functional teams in resolving transactional queries and escalations that require unique solutions.
- To oversee and ensure delivery of both the monthly and cyclical activities with the team and step in to support as require for key processes that affect the wider business ie: computer share, visa processes etc:
Requirements
- A full knowledge across the journeys and general system understanding
- Proven experience of DSAR activity and the surrounding legislation framework for delivering.
- An all round and up to date knowledge of all non-journey related activity undertaken currently with an understanding as to the impact these processes have on the overall customer journey.
- Proven experience of implementing a solution/change to a journey and the output of the change
- Established experience of representing the function to external complainants and tricky customers to ensure the queries and complaints are followed through across the relevant teams.
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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