Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Customer Support Agent at Teleperformance assisting with Audi connect vehicle concerns. Proactively solving issues while ensuring high customer satisfaction in a positive work environment.
Responsibilities
- Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
- Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
- Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
- Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy.
- Responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.
Requirements
- High school diploma.
- Bachelor’s degree (preferred).
- Strong communication skills.
- Analytical and conceptual thinking – using logic and reason, creative and strategic.
- Must be a team player with strong communication & customer service skills.
- Ability to stay on task when working independently.
- Must be able to organize and manage multiple tasks in a fast-paced environment.
- Computer savvy – skilled in the use of software.
- Problem solving.
- Resource management.
Benefits
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
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