Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Marketing Support Specialist focusing on customer communications and agreement management from the IQVIA team. Working closely with legal counsel, internal teams, and customers to enhance BAA processes and documentation.
Responsibilities
- Build strong relationships with our customers and legal counsel
- Track progress of Agreements with client Legal counsel and BSCI Legal counsel
- Follow up to ensure agreements are progressing through the review and approval process
- Manage and track status of BAAs
- Create, maintain, and recommend enhancements to policies and procedures
- Track, analyze, and interpret metrics related to BAA process
- Provide broad troubleshooting support for field teams
- Create how-to documents and work instructions
- Coordinate with Health Care Professionals and legal counsel
Requirements
- 4-year degree from accredited college or university
- Proven track record of excellent and timely customer service
- Highly organized with significant attention to detail required
- Proven ability to manage multiple projects and competing priorities successfully
- Strong organizational, communication, and project-management skills
- Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce
- Excellence in HCP relationship management
- 1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred
Benefits
- Opportunities for career advancement
- Programs to empower career development
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