Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Customer Support Representative interacting with customers providing information about products and services. Handling complaints and maintaining records of customer interactions.
Responsibilities
- Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Maintain Service contracts by scheduling service appointments with customers.
- Schedule and coordinate all service/emergency calls as calls are received.
- Respond to all messages left overnight.
Requirements
- 6 plus months of experience in customer service-related field
- Microsoft Office skills
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Accuracy - Ability to perform work accurately and thoroughly.
Benefits
- No schedule restrictions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Representative serving as the first point of contact for customer inquiries. Handling order status, sample submission, and troubleshooting issues with a customer - focused approach.
Customer Support Specialist responsible for ownership and resolution of escalated service requests. Utilizing various tools to ensure customer satisfaction in a health and care platform.
Marketing Support Specialist focusing on customer communications and agreement management from the IQVIA team. Working closely with legal counsel, internal teams, and customers to enhance BAA processes and documentation.
Marketplace Business Support Coordinator at SafetyCulture improving onboarding and ongoing customer support. Ensuring smooth operations and building strong customer relationships in Manila.
Customer Support Agent at Teleperformance assisting with Audi connect vehicle concerns. Proactively solving issues while ensuring high customer satisfaction in a positive work environment.
Customer Success Junior managing SMB clients' journeys and ensuring satisfaction on Wake Commerce platform. Collaborating with internal teams and supporting customers in tech utilization.
Customer Success Analyst at Vindi managing client success and expanding customer engagement in Brazil's financial services sector.
Customer Service Agent providing information and support at Service Ottawa. Responding to public inquiries and processing transactions within municipal services across various channels.
Enterprise Customer Support Specialist for AI - powered answer engine maximizing value for enterprise clients. Technical troubleshooting and relationship building with enterprise customers in remote support.