Customer Support Representative serving as the first point of contact for customer inquiries. Handling order status, sample submission, and troubleshooting issues with a customer - focused approach.
About the role
- Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
Responsibilities
- Gestionar llamadas y chats de forma eficiente y profesional.
- Manejar hasta 2 chats simultáneos, respondiendo la interacción inicial en 40 segundos y cada seguimiento en menos de 2 minutos.
- Utilizar templates para optimizar respuestas.
- Gestionar un promedio de 92 chats diarios.
- Resolver inquietudes sobre productos, compras, cuentas, accesos y procesos.
- Mantener registros claros y completos de cada interacción.
- Colaborar con el equipo para garantizar cumplimiento de KPIs.
- Atender 35–50 llamadas diarias en español e inglés.
- Aplicar soluciones simples (reembolsos, reenvíos, etc.).
- Obtener bonos al alcanzar 7 llamadas por hora.
Requirements
- Nivel de inglés B2+ (excluyente).
- Mínimo 1 año de experiencia como Customer Service Representative (CSR).
- Excelente comunicación verbal y escrita.
- Capacidad para manejar altos volúmenes de interacción y trabajar por métricas.
- Prueba de velocidad de escritura (Medium Typing Test).
- Actitud proactiva y capacidad para resolver problemas de manera autónoma.
Benefits
- Transporte cubierto desde las 9:00 p.m.
- 2 días off
- Ambiente laboral colaborativo y enfocado en el crecimiento profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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