Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Customer Support Representative serving as the first point of contact for customer inquiries. Handling order status, sample submission, and troubleshooting issues with a customer-focused approach.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat
- Answer basic customer questions, including order status, sample submission, and results inquiries
- Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems
- Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues
- Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control
Requirements
- High school diploma or equivalent required; Bachelor’s degree preferred
- Experience in customer service or office setting strongly preferred but not required
- Proficiency with Microsoft Office Suite required
- Experience with Salesforce preferred but not required
- Strong communication skills, including phone etiquette and written communication
Benefits
- Innovative, affordable DNA testing
- Professional and personal growth opportunities
- Stable work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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