Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Marketplace Business Support Coordinator at SafetyCulture improving onboarding and ongoing customer support. Ensuring smooth operations and building strong customer relationships in Manila.
Responsibilities
- Provide timely and professional phone and email support to customers.
- Manage inbound sales enquiries and guide customers to suitable SafetyDocs solutions.
- Prepare, issue, and follow up on customer quotes.
- Respond to product enquiries with accurate and helpful information.
- Deliver after-sales support, including order assistance and issue resolution.
- Build strong customer relationships through clear communication and proactive follow-up.
- Ensure a positive, seamless customer experience across the full customer journey.
- Support revenue growth by identifying customer needs and opportunities.
Requirements
- 1–3 years’ experience in customer support, operations, or a coordinator role (ideally in B2B, eCommerce, or SaaS environment)
- Strong English communication skills (written and verbal)
- Comfortable using Excel/Google Sheets for data manipulation and reporting
- Experience with customer support tools, ticketing systems, and/or eCommerce platforms a plus
- A knack for process, detail, and follow-through
- Ability to manage multiple priorities and meet deadlines in a fast-moving environment
- Self-starter with a team-first mindset
Benefits
- Catered lunches
- Team events
- Cool merch
- Dogs in the office
- Equity for full-time team members
- Supportive, team-led environment
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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