Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires previous experience and strong communication skills in a collaborative environment.
About the role
- Customer Service Agent providing information and support at Service Ottawa. Responding to public inquiries and processing transactions within municipal services across various channels.
Responsibilities
- Provide information and customer service for municipal and provincial services
- Respond to inquiries and urgent requests from the public
- Process over 250,000 transactions and handle over $190 million in revenue per year
Requirements
- Completion of Grade 12
- Minimum of 3 years of relevant experience in a customer service environment
- Computer literacy in MS Office Suite
- Strong interpersonal and communication skills
- Language proficiency in French and English
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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