Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
About the role
- Senior Business Operations Analyst supporting business goals through data analysis and operational metrics. Partnering with business leaders for decision-making and performance improvement.
Responsibilities
- supports business goals by partnering with cross-functional teams
- track business metrics and identify performance improvement opportunities
- develop and interpret information for management
- analyze data to compile comprehensive business performance picture
- implement regular data governance and hygiene processes
- develop performance measurements and analytical tools
Requirements
- BA/BS Degree required
- Experience with a digital and/or technology company is a plus
- Proficiency in Excel
- Operations support or equivalent experience
- Proven experience analyzing, interpreting, and summarizing complex data
- Project management experience
- Knowledge of Salesforce Service Cloud and other support tools a plus
Benefits
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition
- total rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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