Manager of Health Plan Operations with a focus on grievances and appeals. Overseeing regulatory compliance and personnel management at Denver Health Medical Plan.
About the role
- Senior Business Process Manager driving process transformation and enabling AI workflows at D2L. Focused on cross-functional business process engineering for improved learner experiences.
Responsibilities
- The Senior Business Process Manager drives cross-functional business process transformation and enables AI-powered workflows responsibly and at scale.
- Develop and execute a roadmap for process re-engineering with automation and AI that prioritizes high-impact areas of the business.
- Lead facilitated workshops to map current-state, cross-functional value stream workflows, uncover pain points, waste and non-value add activities, and challenge entrenched behaviours using industry best practices.
- Ask critical, provocative questions to shift teams from 'familiar but inefficient' patterns and inspire future-state thinking.
- Design future state processes in collaboration with stakeholders.
- Identify opportunities for automation or augmentation within redesigned workflows and articulate requirements for technical teams.
- Document and maintain a centralized process knowledge base with enterprise SOPs, maps, and prioritized backlog for transformation.
- Develop blueprints and design standards for AI-enabled processes focused on simplicity, clarity, compliance, and scalability.
- Maintain a registry of operational assets and ensure process lifecycle governance.
Requirements
- 8–10+ years in business process engineering, operations, or analysis in global tech environments.
- Proven track record of facilitating transformation workshops and delivering measurable process improvements.
- Experience experimenting with automation and agentic workflows.
- Certifications: Lean Six Sigma (Black Belt preferred); Agile/Project/Change Management (PMP, CSM, Prosci) a plus.
- Strong communication and stakeholder management skills; thrives in ambiguity and rapid change.
Benefits
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
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