Senior Manager overseeing operations for Pivotal Health's AI - driven reimbursement platform. Responsible for scaling operations, team management, and cross - functional collaboration.
About the role
- Business Operations Associate ensuring accurate execution of business operations for Precision Animal Health. Collaborating with cross-functional teams and using enterprise systems like SAP and Power BI.
Responsibilities
- Ensure the accurate and timely execution of core business operations across billing, pricing, contracts, cost of sales recovery, and payables/receivables.
- Act as the operational hub for program communications, data stewardship, and day-to-day process administration.
- Manage foundational processes that enable smooth operation of the business and commercial environments.
- Coordinate with international market commercial leaders, sales, customer experience, finance, and procurement teams.
- Use PowerBI routinely to pull reports and manage/monitor billable jobs for US and select international markets.
- Create and send monthly activity reports to select sales reps in the US and international markets.
- Create sales orders using SAP and issue billing and invoicing for US genetics products.
- Work with the master data team to appropriately create and assign SKUs to new products.
- Manage account/billing holds and work with the credit/collection team to resolve payment delinquencies.
- Rectify customer billing and pricing issues by issuing credit memos.
Requirements
- Bachelor’s degree
- 3+ years of experience in business operations, preferably within a commercial or cross-functional environment.
- Demonstrated experience working with enterprise business systems such as SAP, ARIBA, Business Objects, and Power BI, with the ability to execute tasks accurately, efficiently, and on time.
- Experience with vendor setup, purchase order processing, invoice management, and cost of sales recovery processes.
- Advanced proficiency in Microsoft Excel, including data analysis and reporting.
- Strong working knowledge of financial and operational workflows, including billing, accounts receivable/payable, and pricing administration.
- Ability to manage multiple priorities and maintain high levels of accuracy in a fast-paced environment.
- Occasional onsite work required based on business needs.
Benefits
- healthcare and insurance benefits beginning on day one
- a 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
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