AI Business Operations Manager responsible for deploying AI - driven workflows and market monitoring. You will build systems that optimize sales and marketing operations across multiple platforms.
WF
Hybrid Lead Technology Business Systems Consultant – Contact Center Voice Technology
Posted 5 days ago
About the role
- Lead Technology Business Systems Consultant focusing on strategic initiatives in consumer lending operations for Wells Fargo. Drives solutions in contact center voice technology with cross-functional teams.
Responsibilities
- Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
- Act as a key participant in providing strategic business solutions to companywide technology initiatives
- Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
- Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
- Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
- Lead project or systems documentation, and monitor and manage project schedules and deliverables
- Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
- Ensure communication and information flow between business and technology teams
Requirements
- 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of experience in CCaaS implementation, configuration, or routing design (Five9, Genesys Cloud CX, Talkdesk, Amazon Connect, etc)
- 3+ years of experience with strong foundational telephony background in IVR/Call Routing and Softphone
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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