Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
About the role
- VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Responsibilities
- Lead US Hub HR team to align business and HR strategies
- Partner with managers for organizational design and talent management
- Drive culture shifts for long-term business goals
- Manage employee relations and compliance
Requirements
- Bachelor's degree and 8+ years of HR Business Partner experience
- Experience supporting multiple executive-level clients
- Knowledge of HR compliance and policies
- Minimum 2 years’ experience working with remote/virtual teams
- Excellent organizational and multi-tasking skills
- Experience in financial services and customer service organizations
Benefits
- Flexibility to work from home or office
- Annual bonus based on performance
- Employee Resource Groups for community support
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