Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Responsibilities
- Provide prompt and effective customer support through phone, email, and live chat.
- Handle inquiries, concerns, and complaints in a professional and courteous manner.
- Maintain accurate records of customer interactions, feedback, and resolutions.
- Collect and analyze customer feedback to identify improvement opportunities.
- Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues.
- Investigate and resolve customer complaints efficiently and effectively.
- Ensure adherence to company policies, procedures, and service standards.
- Contribute to improving customer service processes and operational efficiency.
Requirements
- Bachelor’s degree required (Postgraduate qualification preferred).
- Prior experience in the shipping industry is an advantage.
- Strong communication and interpersonal skills (written and verbal English).
- Good understanding of shipping terminology, booking, invoicing, and customer service processes.
- Proactive mindset with strong problem-solving abilities.
- Proficiency in MS Office tools, especially Excel and PowerPoint.
- Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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