Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
About the role
- Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.
Responsibilities
- The Payment Support Specialist serves as a trusted payments expert, providing personalized and relationship-focused support enabling credit union success.
- This role requires expertise across four critical domains: technical system operations, payment rail mechanics, regulatory and compliance requirements, and payment risk management.
- Educate credit unions on payment operations, system functionality, and workflows across ACH, domestic wires, foreign wires, foreign checks, instant payments, bill pay, checks and deposit capture.
- Respond to payment scenario questions by explaining available options and requirements.
- Maintain accurate records in systems (CRM, ticketing platforms).
- Investigate payment issues including ACH returns, wire rejections, check returns and adjustments, file rejections and transaction errors.
- Work with teams to resolve credit union needs and to inform process and product improvements.
Requirements
- A high school diploma or general education degree (GED) with a minimum of 3 years of experience in payment operations within a payment processor, fintech, or financial institution
- Demonstrated advanced competency in 2 or more of the following payment types: ACH, wires, foreign wires, foreign checks, instant payments (RTP/FedNow), bill pay, checks, deposit capture
- Understanding of payment rail mechanics, exception handling, and reconciliation processes
- Working knowledge of payment compliance frameworks and regulatory requirements including Reg E, Reg CC, Nacha Operating Rules, UCC Articles 3, 4, and 4A, BSA/AML, and OFAC
- Above average PC skills and be proficient in the use of Microsoft Outlook, Word, Excel, and CRM.
- The individual will be trained on the in-house systems that are supported by Vizo Financial and payment systems.
- Ability to learn other software as required.
Benefits
- Complete health benefits package (medical, prescription, dental, vision)
- Excellent 401(k) program
- Fully paid life insurance and disability benefits
- 11 paid holidays; 18 PTO days (PTO increases based on tenure)
- Tuition reimbursement
- Community Volunteer Leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.