Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
About the role
- Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Responsibilities
- Assist customers with placing orders
- Handle inbound phone calls
- Support company sales goals
- Order entry and management
- Inventory management
- Communicate inventory issues to appropriate personnel
- Provide order status, product information, account status, pricing, or service to customers
- Maintain close and effective communication with co-workers in sales, office, and warehouse
- Creation and maintenance of records relating to customer and vendor transactions
- Support local and company-wide sales goals
Requirements
- Minimum 3 years’ experience in customer service
- Thrive in fast paced office with ability to multi-task
- Strong basic math skills for conversion of different units of measure, both metric and imperial
- Proficient with Microsoft 365; intermediate skills in Excel
- Experience with NetSuite required
- Experience with HubSpot desired
- High School Diploma or GED/Equivalent is required
Benefits
- Medical – United Healthcare
- Dental – United Healthcare
- Vision – United Healthcare
- 401k with match (after 60 days of employment)
- Flexible Spending Accounts
- Short- and Long-Term Disability Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
- ID Theft Protection
- Paid Vacation and Sick Time
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