Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add-on services while ensuring optimal customer experience.
Responsibilities
- Provide daily customer support for ZAPP users through phone and virtual methods
- Build positive working relationships with customers for repeat business
- Complete business transaction tasks, including creating and sending invoices
- Maintain up-to-date customer records in ZAPP, Asana, Zoho, PayPal, or other CRM or financial systems
- Lead customer onboarding, Zoom trainings, and demonstrations
- Coordinate all ZAPP add-on services, including scheduling and payment collection
- Manage Jury Buddy process, including preparing system schedules
- Communicate with customers, identifying solutions for recouping lost funds
Requirements
- Exceptional customer service acumen
- Strong written and verbal communication
- Highly detail-oriented and organized
- Commitment to diversity, equity, accessibility, and inclusion
- High degree of self-accountability
- Proficiency with software and technical tools
- Interest in the arts
Benefits
- Employer-paid health insurance
- Employer-paid life and disability insurance
- Dental insurance is partially subsidized by the employee
- 401(k) with up to 5% match
- 37.5 hour work week
- Generous vacation and sick leave
- 10 paid holidays plus the week off between Christmas and New Year’s Day
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.
Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.
Sales Support Representative managing vendors orders and confirming accuracy for Acosta Group. Engaging with vendors and customers to ensure successful order fulfillment and prevent financial deductions.
Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
Customer Service Supervisor ensuring high - quality service at various bank branches in Massachusetts. Engaging customers in financial solutions and managing a teller team for efficient operations.
Bilingual Customer Service Representative at RBC handling life insurance inquiries via phone and email. Providing support to clients in both English and French to ensure a seamless experience.