Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- Customer Experience Intern supporting regional customer experience via omni-channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
Responsibilities
- Supporting to deliver a best in class regional customer experience via our omni-channel support (phone, email, chat). Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
- Taking ownership of customer success metrics, including NPS, CSAT, from a company to a personal level.
- Keeping ahead of industry developments and applying best practices to areas of improvement.
- Collaborating with internal stakeholders to develop campaigns, service procedures, policies and standards that maintain a world class customer experience.
- Demonstrating strong personal values and a commitment that is in line with our mission and company values
Requirements
- Have attention to detail and a strong sense of accountability.
- You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
- Enjoy working in fast-paced start-up environments, where uncertainty is a given!
- Proficiency in English both written and verbal is required.
Benefits
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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