Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.
Responsibilities
- Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
- Collaborating with your team to transport and setup equipment at the collection sites in local communities
- Creating a welcoming and comfortable environment for volunteer donors
- Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
- Taking the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
- Being detailed oriented to ensure that the blood collected meets goals and regulatory requirements
- May drive Red Cross vehicles and setup and tear down equipment at donation sites
Requirements
- High school diploma or equivalent is required
- Customer service experience and effective verbal communication skills are required
- A current, valid driver's license with a good driving record is required
- Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
- Good manual dexterity
- Ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
- Basic computer skills are required
- Must be proficient with Microsoft office applications
Benefits
- Medical, Dental, and Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% company match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Job title
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