Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
Responsibilities
- Work together with Sales associates to support customer needs
- Determine the best products and solutions
- Ensure delivery of personalized customer service
- Provide timely quotations and accurate sales orders
- Coordinate deliveries on behalf of customers
- Answer sales calls and address customer concerns
Requirements
- 0-3 years of sales and/or customer service experience preferred
- Experience in plumbing, HVAC, or other trades is a plus
- Strong skills for sales, including ability to upsell
- Proven track record of responding quickly to customer needs
- Ability to make decisions in a timely manner
- Ability to react well in a fast-paced environment
- Highly motivated and customer service oriented mentality
- General digital literacy including Microsoft Office
- Ability to quickly learn product knowledge and processes
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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