People Operations Manager overseeing day-to-day HR operations for a global team. Ensuring operational excellence and employee engagement across the US, Canada, and the UK.
Responsibilities
Own and administer our HR and people platforms; be the system expert and first point of contact
Build custom reports and dashboards that turn workforce data into actionable insights
Evaluate and optimize our HR tech stack to boost efficiency and the employee experience
Collaborate with Talent, Operations, and L&D to deliver a seamless onboarding experience
Manage our employee offboarding process ensuring smooth transitions
Support critical annual programs including Open Enrollment, Performance Reviews, and Employee Engagement initiatives
Coach and support first line managers
Partner with Recruiting, Operations, Finance, and L&D for smooth, aligned people programs
Act as the HR lead on cross-team projects requiring people expertise
Build strong relationships with vendors and external partners
Partner closely with Finance and Accounting on payroll processing ensuring accuracy across US, Canada, and UK
Manage benefits administration including enrollments, life event changes, and inquiries across regions
Work with external vendors—leave administrators, brokers, EORs—to ensure flawless service delivery
Design and implement engagement strategies that truly connect our remote and hybrid teams
Measure effectiveness and continuously improve based on feedback and data
Stay on top of employment laws across multiple countries and ensure our policies are aligned
Proactively spot risks and advise on compliance solutions to keep us protected
Requirements
5+ years in HR or People Operations
Hands-on payroll and benefits management in the US and a strong plus for supporting other countries
Deep knowledge of HRIS and HR tech platforms
Solid grasp of US employment law, and familiarity with Canadian and UK regulations a bonus
Skilled in building reports, analyzing people data, and making strategic recommendations
Experienced coach for people managers
Proven designer of employee engagement programs for distributed teams
Strong project management chops to lead big annual programs
Vendor management experience with benefits brokers, leave admins, and global EORs
High attention to detail, especially around sensitive employee data and payroll
Clear communicator who can translate complex HR topics to diverse audiences
Proactive problem solver comfortable navigating ambiguity
Must be eligible to work in the United States without visa sponsorship now or in the future.
Benefits
Flexible PTO policy
Medical, dental, vision, and life insurance
Monthly tech stipend
Paid parental leave
Paid bereavement leave
Mental well-being support
In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
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