Hybrid HR Shared Services Analyst

at Stanley Black & Decker, Inc.

• Job title: HR Shared Services Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Medellin, Colombia

About the role

• HR Shared Services Analyst responsible for onboarding, employee data management, and HR administrative tasks in Colombia. Join a diverse team working on global brands like Stanley and DEWALT.

Responsibilities

• Support key HR processes, including employee data management, onboarding, terminations, and other HR administrative tasks.
• Process a wide array of HR needs including employee inquiries and HR functional processes.
• Create and maintain accurate employee data in the HR system, ensuring compliance with company policies and data integrity standards.
• Address confidential, complex and time sensitive data, process or service-related issues with a customer centric approach.
• Support the onboarding process by coordinating new hire documentation and ensuring a smooth transition for new employees.
• Assist with offboarding and termination processes, including final documentation, system updates, and exit interviews as needed.
• Respond to employee inquiries related to HR policies, procedures, and system navigation in a timely and professional manner.
• Collaborate with HR team members to ensure seamless execution of HR services and initiatives.
• Document key processes and strive to find ways to optimize and streamline.
• Maintain confidentiality and handle sensitive employee information with discretion.

Requirements

• Bachelor's degree in Human Resources or other related fields.
• 3-5 years of HR experience to include expertise in HR Shared Services or multi-function HR expertise with a focus on customer service and quality assurance.
• Experience working with enterprise-wide Customer Relationship Management portal and case management systems (Salesforce/Service Now) and Human Capital Management (Workday) technology solutions.
• Strong customer service orientation.
• Ability to develop and maintain effective working relationships with a variety of stakeholders.
• Excellent verbal, interpersonal, and written communication skills.
• Experience with continuous improvement methodologies, project management, and process documentation skills.
• Attention to detail and the ability to evaluate situations and take appropriate action.
• Strong data and analytics capabilities.

Benefits

• Competitive salary plus receive entitlements and benefits unique to your country of hire.
• Career paths aren’t linear here.
• Access to a wealth of state-of-the-art learning resources.
• Diverse & Inclusive Culture.
• Purpose-Driven Company.