Hybrid Part Time Community Manager / Customer Success Representative

at SheridanSt.

• Job title: Part Time Community Manager / Customer Success Representative
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Go
• Location requirements: Hybrid, Medellin, Colombia

About the role

• Community Manager at TRIS fostering engagement in client communities and ensuring support and accountability. Responsible for managing cohorts and driving high customer satisfaction in coaching programs.

Responsibilities

• Manage client cohorts inside our community platforms and Learning Management Systems (LMS)
• Drive weekly engagement inside the community (posts, check-ins, reminders, accountability prompts)
• Ensure client questions and messages are responded to promptly and clearly
• Maintain a positive, structured, and motivating environment aligned with TRIS language and culture
• Monitor client progress inside the program and flag disengaged or at-risk clients
• Conduct client check-in calls to:
• - Review progress
• - Address blockers
• - Reinforce accountability
• Support retention by helping clients reconnect with their goals and commitments
• Escalate issues or concerns when needed with clear context and solutions
• Communicate confidently in excellent spoken and written English
• Follow up with clients via community messages, email, and calls
• Keep messaging aligned with TRIS tone: direct, supportive, and results-focused
• Go through TRIS trainings to deeply understand:
• - Our programs
• - Our avatar
• - Our language and expectations
• Represent the TRIS brand consistently in all client interactions

Requirements

• Based in Colombia (Medellín preferred)
• Excellent English, written and spoken (near-native level)
• Proven experience in:
• - Community management
• - Customer Success
• - Coaching programs, online education, or membership communities
• Experience working with:
• - Learning Management Systems (LMS)
• - Online communities (Slack, Skool, Circle, Facebook Groups, etc.)
• Comfortable speaking with clients on calls (check-ins, accountability, support)
• Soft Skills We Care Deeply About
• - Highly proactive (doesn’t wait to be told what to do)
• - Organized and detail-oriented
• - Empathetic but firm, able to hold people accountable without being harsh
• - Strong follow-up skills
• - Open to feedback and continuous improvement
• - Genuinely enjoys helping people move forward
• Nice to Have
• - Background in coaching, real estate, sales, or personal development
• - Experience working with U.S.-based clients
• - Familiarity with accountability-driven programs or performance coaching

Benefits

• Competitive Salary
• flexible work environment with a globally distributed team.
• Opportunity to lead and shape a high-impact customer success function.
• Collaborative and passionate culture, driven by innovation and excellence.
• Exposure to fast-growing, high-impact projects and meaningful professional development.