Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- Inhouse Consultant developing solutions for Customer Engagement in a hybrid role at Sartorius. Leveraging expertise in Lead-to-Order processes to enhance performance and collaboration across departments.
Responsibilities
- End-to-end analysis and design of the Lead-to-Order target process (lead scoring/routing, opportunity management, CPQ/quotations, handover to order management), including clear roles, governance, and interfaces
- Identification of optimization opportunities and development of concrete, KPI-measurable recommendations for action
- Design, planning, and implementation of Customer Engagement initiatives and projects – including project structuring, scheduling, and resource management
- Advising internal stakeholders on best practices in Customer Engagement and Lead-to-Order
- Leading workshops and training sessions to build process understanding and establish new standards (BPMN)
- Close collaboration with Sales, Marketing, IT, and other departments to design end-to-end processes
- Preparing reports and presentations for success measurement, steering, and project communication
- Market monitoring and identification of new trends and technologies in Customer Engagement and process management
Requirements
- Degree in business, marketing, communications, or a related field
- Several years of professional experience in Customer Engagement, ideally with a focus on Lead-to-Order and consulting
- Strong methodological expertise in process management (e.g., BPMN 2.0) and project management (Agile/Scrum or traditional)
- Experience in process governance and leading complex projects
- Analytical mindset, structured working approach, and excellent communication skills
- Proactive, team-oriented, and enthusiastic about interdisciplinary collaboration
- Excellent German and English language skills; strong communication and stakeholder management skills in a global matrix organization
Benefits
- Personal and professional development: mentoring, leadership programs, Talent Talks, internal seminars
- Work–life balance: remote work options, flexitime, flexible working hours
- Attractive compensation: vacation and holiday bonuses, pension benefits, and 30 days of vacation
- Large, modern campus: open-plan offices, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream, fitness studio, and on-site daycare
- Immediate impact: comprehensive onboarding including a virtual platform before your start, welcome workshops, and a buddy as a contact person
- Travel benefits: car leasing, bike leasing, large free parking garage, and good public transport connections
- Inclusive culture: mutual support, team spirit, and international collaboration; active communities on topics like coaching, agile working, and a business women's network
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.