Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
About the role
- VP of Customer Success for EMEA North, leading Customer Success managers to drive customer loyalty and retention for Salesforce's clients across Europe.
Responsibilities
- Be the Customer Success Business Partner for the EMEA North Sales leaders
- Manage relationships with senior Sales stakeholders
- Act as Executive Sponsor on key accounts
- Operationally manage delivery of Success Engagements against key KPIs
- Work closely with the Sales organisations to develop and execute growth plans
- Establish relationships with leadership across Sales, Services, Product, Customer Support and Alliances & Channels
- Identify risks to the customer achieving their stated business goals
- Build and establish relationships with partners and professional services
Requirements
- 15+ years of experience in business and technology
- 10+ years of dedicated work experience in Customer Success or a related function
- Proven experience building and scaling a successful Adoption-chartered Customer Success function
- Proven experience running a business with exceptional operational rigour
- Exceptional ability to influence and drive effective conversations at the C-level
- Degree or equivalent relevant experience required
Benefits
- Accommodations if you require assistance due to a disability
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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